Refund & Cancellation Policy

This policy applies to services from Datagram, a brand of Datagram, LLC.

Cancelling a service

• Monthly services can be cancelled any time with 30 days' notice by emailing sales@datagram.net. The service runs until the end of the notice period and is billed until then.
• 1-year and longer terms renew automatically unless you cancel at least 30 days before the term ends. Cancelling partway through a term: the remaining months stay payable.
• Reserved hardware can be cancelled free of charge any time before it is delivered to you, because you are not billed until delivery.

Refunds

• Recurring charges for a month that has started are not refunded, except as service credits under our Service Level Agreement.
• Setup fees are not refunded once setup work has started.
• Day and weekend passes: full refund if you cancel at least 24 hours before the start time. No refund once access has been handed over.
• Billing errors: if we charged you incorrectly, we refund or credit the difference promptly.
• Service not delivered: if we can't deliver a service you have paid for, you get a full refund of what you paid for it.

Refunds go back to the original payment method where possible, usually within 10 business days. Crypto payments are refunded in US dollar value to an address you provide, or as account credit.

Delivery

Services are delivered online. In-stock dedicated Macs are typically ready within 1–2 business days of payment; we email your login details when they are. Reserved hardware is delivered on or after the date shown when you ordered, and we keep you updated if that changes.

Questions

Email sales@datagram.net or call 1-57-DATAGRAM.